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Privacy Policy

This Privacy Policy applies to adults and children.

 

Who We Are

Student Success Formula LTD gathers and processes your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

 

Student Success Formula’s registered office is at Challenge House, 616 Mitcham Road, Croydon, England, CR0 3AA and we are a company registered in England and Wales under company number 09420874. Our designated Data Protection Officer/Appointed Person for the organisation is Dr Emma Leonie Blake, who can be contacted at Challenge House, 616 Mitcham Road, Croydon, England, CR0 3AA insert relevant address and contact details.

 

Information That We Collect

Student Success Formula processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

 

The personal data that we collect from is: –

  • Are you a student / parent or teacher
  • Name of student
  • Year Group
  • Do you need tutoring for KS3 Science / GCSE Science?
  • Which exam board are you with – AQA, Edexel, OCR, Other?
  • To help us meet your learning needs tell us why you need tutoring now and what you need help with most?
  • How did you hear about Student Success Formula? – Word of mouth, school, social media, flyer, advert, other?
  • Personal address
  • Personal Email
  • Contact mobile telephone Number

 

We collect information in the below ways: –

Online Registration Form, follow up telephone calls

 

How We Use Your Personal Data (Legal Basis for Processing)

Student Success Formula takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.

 

The purposes and reasons for processing your personal data are detailed below: –

 

  • We collect your personal data in the performance of a contract and to provide a highly effective service in line with your requirements.
  • We collect and store your personal data as part of our objective to agree a tutoring plan with students and parents.
  • We collect and store your personal data as part of our legal obligation
  • We will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests

 

Your Rights

You have the right to access any personal information that Student Success Formula processes about you and to request information about: –

  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source

 

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

 

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us; to exercise your data portability rights, and to be informed about any automated decision-making we may use.

 

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

 

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. Student Success Formula

may occasionally use a third-party; however, all processors acting on our behalf only process your child’s data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

 

Safeguarding Measures

Student Success Formula takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including:

Restricted online access

Our website has a valid SSL Certificate which provides authentication for our website and enables an encrypted connection to allow for safety for sensitive information such as credit card payments.

 

IT authentication

Firewalls, anti-virus/malware

 

Transfers Outside the EU (if applicable)

Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. Student Success Formula does not transfer or store any personal data outside the EU. However, when you use our website/send us an email/sign up to our contract etc. the personal information you submit may be stored on servers which are hosted in non-EU countries. Where this is the case, we will take steps to ensure that those providers use the necessary level of protection for your information and abide by strict agreements and measures set out by Student Success Formula to protect your data and comply with the relevant data protection laws.

 

Student Success Formula utilise some products or services (or parts of them) that may be hosted/stored in non-EU countries, which means that we may transfer any information which is submitted by you through the website outside the European Economic Area (“EEA”) for the below purposes: –i.e. website hosting, email servers, marketing database, data collection and storage i.e.  Mail Chimp (email services), Survey Monkey (data collection), 1&1 Ionos (website hosting, Google Drive (data storage).

 

Payments

We process our payments securely through the PayPal Payments system. We do not store credit card details nor do we share financial details with any 3rd parties.

 

Consequences of Not Providing Your Data (if relying on statutory/contractual requirement basis)

You are not obligated to provide your personal information to Student Success Formula, however, as this information is required for us to provide you with our services/deliver your products/legitimate interests, we will not be able to offer some/all our services without it.

 

Legitimate Interests

As noted in the ‘How We Use Your Personal Data’ section of this notice, we occasionally process your personal information under the legitimate interests’ legal basis. Where this is the case, we have carried out a thorough Legitimate Interests’ Assessment (LIA) to ensure that we have weighed your interests and any risk posed to you against our own interests, ensuring that they are proportionate and appropriate.

 

We use the legitimate interests’ legal basis for processing our tuition services and have identified that our interests are our clients’ welfare.

 

How Long We Keep Your Data

Student Success Formula only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations.

 

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

 

Special Categories Data (if applicable)

Student Success Formula sometimes needs to process sensitive personal information (known as special category data) about you, to carry out our contractual agreement. Where we collect such information, we will only request and process the minimum necessary for the specified purpose and identify a compliant legal basis for doing so.

 

Where we rely on your consent for processing special category data, we will obtain your explicit consent through an electronic signature / agreement. You can modify or withdraw consent at any time, which we will act on immediately, unless there is a legitimate or legal reason for not doing so.

 

Marketing (if applicable)

Occasionally, Student Success Formula would like to contact you for feedback on the tuition services that we provide. If you consent to us using your contact details for these purposes, you have the right to modify or withdraw your consent at any time by using the opt-out/unsubscribe options or by contacting Student Success Formula directly. If you consent to us contacting you with the above-mentioned marketing and offers, please tick to say how you would like to be contacted: –

 

Post ☐   Email ☐   Telephone ☐   Text Message (SMS) ☐   Newsletter ☐

 

Student Success Formula will occasionally send you information on products, services and promotions by email, newsletters and SMS messages that have been identified as being beneficial to our customers and in our interests. Such information will be relevant to you as a client and is non-intrusive and you will always have the option to opt-out/unsubscribe at any time.

 

If you would prefer not to receive above-mentioned marketing and offers, please tick below: –

I wish to opt-out of marketing ☐

 

Cookie Notice

A ‘cookie’ is a small piece of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing. When you visit a site that uses cookies for the first time, a cookie is downloaded onto your computer/mobile device so that the next time you visit that site, your device will remember useful information such as items added in the shopping cart, visited pages or logging in options.

 

Cookies are widely used in order to make websites work, or to work more efficiently, and our site relies on cookies to optimise user experience and for features and services to function properly.

 

Most web browsers allow some control to restrict or block cookies through the browser settings, however if you disable cookies you may find this affects your ability to use certain parts of our website or services. For more information about cookies visit https://www.aboutcookies.org.

 

Lodging a Complaint

Student Success Formula only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority below:

 

Student Success Formula LTD

Challenge House, 616 Mitcham Road, Croydon, England, CR0 3AA

Tel: 07881 892053

Email: hello@studentsuccessformula.co.uk

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